How we collect, use, protect and manage personal information across our business, websites, products and services.
Who we are and what this policy covers
D-BUG.ORG Corp. (referred to as “D-BUG,” “we,” “us” or “our”) operates websites, brands, online stores and technology-related services. This policy applies to personal information we handle in connection with these activities, including customer purchases, accounts, communications and support, where we determine how that information is used.
Where we process information solely on behalf of a business customer, our responsibilities may also be governed by the agreement with that customer. The customer may be responsible for its own privacy notices and requests relating to that information.
We do not sell personal information.
Information we collect
Depending on how you interact with us, we may collect your name, contact details, billing and delivery addresses, account and sign-in identifiers, service preferences, customer communications, and information about products or services you request or purchase.
For transactions, we may maintain order details, amounts, payment status, transaction references, delivery details, returns, refunds and accounting records. Payment information may also be handled directly by payment service providers; we do not necessarily receive or store complete payment-card credentials.
When you use our websites or services, technical information may include IP addresses, device and browser information, requested pages, timestamps, session information and security or diagnostic logs. If you use hosted services, the information involved may also include content and records you choose to store or transmit, according to the service provided.
How we use information
We use information to provide and administer products and services; create and secure accounts; process purchases and payments; arrange delivery; handle returns, refunds and support; maintain business and accounting records; communicate about transactions and services; troubleshoot issues; prevent fraud and misuse; protect our systems; and meet legal obligations.
We use information for additional purposes, such as optional marketing or analytics, only where permitted by applicable law and subject to any required notices, consent or choices.
Sign-in, payments and transactions
Account access may involve authentication providers that share information necessary to sign you in or link an account. Those providers have their own privacy practices.
Payment providers and financial intermediaries may process information necessary to authorize, settle, verify or refund payments. Where a cryptocurrency payment is offered, certain transaction details recorded on a public blockchain may be publicly visible and cannot generally be deleted or changed by us.
Cookies and technical information
Our websites and services may use cookies or similar browser storage needed for sign-in, security, shopping carts, checkout, preferences and normal functionality. We may also process technical logs to maintain reliability and investigate misuse.
With your consent, we use Google Analytics 4 to understand website usage, and Microsoft Advertising UET, Meta Pixel and TikTok Pixel to measure advertising performance and actions such as service enquiries and purchases. These technologies may process page visits, interactions, browser and device information, IP addresses, cookie identifiers and conversion events, including through providers operating outside Canada. We do not intentionally include customer contact details or service-enquiry message contents in advertising conversion events. You can accept or reject optional analytics and advertising technologies and change your choices at any time using Cookie settings on our website. Browser settings may allow you to manage some cookies, although blocking necessary cookies can affect functionality.
Who may receive information
We may share only the information reasonably necessary with service providers that help us operate our business, such as payment processors, identity and account providers, delivery companies, hosting and technical support providers, and professional or administrative service providers. Their access is limited by the services they provide and applicable contractual or legal requirements.
We may also disclose information when required by law, to respond to lawful requests, or when reasonably necessary to protect our customers, services, rights or security. Depending on the provider and service, information may be processed or stored outside your province or country and may be subject to the laws of those locations.
How long we keep information
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, transaction records, security, dispute resolution and legal or regulatory obligations. Some records may need to remain after an account closes or a purchase is completed.
We use administrative and technical safeguards intended to protect information against unauthorized access, loss or misuse. No online system or storage method can guarantee absolute security.
Access, correction and deletion
Subject to applicable law, you may ask about personal information we hold, request access or correction, withdraw consent where applicable, or request deletion. Certain information may need to be retained for legal, security, accounting or other legitimate purposes. We may need to verify your identity before responding.
For account and data deletion information, see Account & Data Deletion. To make a privacy request or ask about this policy, visit our Contact page and select Privacy Request. For order or service assistance, use the same Contact page.
Updates to this policy
We may revise this policy as our activities, services or legal requirements change. The current version will be available at this address, with its effective date shown below.
Last updated: November 4, 2026.