Overview
D-BUG Natural Care accepts eligible returns within 30 calendar days of delivery. We want customers to shop with confidence and will help resolve issues with their orders.
Returns within 30 days
Products may be returned within 30 calendar days after delivery if they are unopened, unused, in their original packaging, and in their original condition. Any protective seal, where provided, must remain intact. Proof of purchase is required.
Please contact us before returning an item.
Opened or used products
For hygiene and product-safety reasons, opened or used personal-care products generally cannot be returned for a change of mind. This restriction does not affect remedies available for defective, damaged, or incorrectly supplied products or rights under applicable consumer protection laws.
Damaged, defective, or incorrect orders
If an order arrives damaged, defective, or incorrect, please contact support@d-bug.org as soon as reasonably possible. Include your order number, a description of the issue, and photographs if available.
We will review the issue and provide an appropriate remedy, which may include a refund or replacement. D-BUG Natural Care covers reasonable return shipping costs when a return is required because of our error or a verified product defect.
How to request a return
- Email support@d-bug.org with your order number and reason for return.
- Wait for return authorization and shipping instructions.
- Securely package the approved return and send it to the address provided.
Do not ship products back without contacting us first.
Return shipping costs
Customers pay return shipping for ordinary change-of-mind returns. Original shipping charges are generally non-refundable for these returns. There is no restocking fee.
For returns caused by an error on our part or a verified defective product, we cover reasonable return shipping costs and provide remedies consistent with applicable consumer protection laws.
Refunds
Once an authorized return is received and inspected, we will notify you of the refund decision. Approved refunds will be initiated within 5 business days after receipt and inspection of the returned product, subject to applicable consumer protection laws.
Refunds are issued to the original payment method where possible. Banks and payment providers may require additional time to post funds.
For cryptocurrency purchases, we will contact you to confirm an appropriate refund method, amount, and currency before processing.
Exchanges
For defective, damaged, or incorrect products, we can arrange an appropriate replacement, subject to availability and applicable consumer rights. For a change of size or scent, an eligible unopened product may be returned under this policy and a new order placed.
Consumer rights
Nothing in this policy limits or replaces rights provided under applicable Canadian federal or provincial consumer protection laws.
Contact us
D-BUG Natural Care
Email: support@d-bug.org
Website: natural.d-bug.org
A return mailing address will be provided when your return is authorized.