Our commitment to privacy
D-BUG.ORG Corp. operates D-BUG Natural Care at natural.d-bug.org.
We aim to collect and retain only the information reasonably necessary to operate, secure, support and improve our services, process purchases, and meet applicable legal obligations.
We do not sell personal information.
This policy applies to the D-BUG Natural Care online store. Our broader corporate privacy policy is available at www.d-bug.org/privacy/.
Information we collect
Depending on how you use our store, we may process:
- Contact, billing and shipping information.
- Purchased products, quantities, prices, shipping choices and order status.
- Customer account information and authentication identifiers.
- Payment transaction identifiers, payment status and refund records.
- IP addresses, browser information, request timestamps and security logs.
- Customer support messages and related information.
Customer accounts and sign-in
Natural Care uses D-BUG authentication services, including Keycloak, to support customer accounts.
Customers may choose supported Google or Facebook sign-in options. These identity providers may share information required to authenticate customers and establish or link their accounts.
The identity provider’s own privacy terms also apply to its services.
Orders and payments
We use WooCommerce to manage shopping and checkout, and ERPNext for internal commerce records and business operations.
Order information is used to process purchases, confirm payments, arrange shipping, administer refunds, maintain business records and provide support.
Payment options include PayPal and cryptocurrency. Depending on the payment method, relevant transaction information may be processed by payment services or blockchain networks.
Blockchain transaction records may be publicly accessible and persistent.
Shipping and fulfillment
We use shipping information to calculate delivery charges, prepare shipments and arrange delivery.
Necessary delivery information may be shared with Canada Post or other selected shipping providers.
Cookies and technical information
Natural Care uses cookies and related browser storage where necessary for shopping carts, checkout sessions, customer authentication, preferences and website functionality.
Technical information may be processed to maintain service reliability, diagnose problems, prevent abuse and protect customer accounts.
Where optional analytics, marketing or third-party technologies are used, we will provide appropriate information and choices as required by applicable law.
How we use information
- Operate the storefront and customer accounts.
- Process orders, payments, deliveries, returns and refunds.
- Respond to customer inquiries.
- Maintain accounting and transaction records.
- Protect our systems and prevent misuse.
- Meet applicable legal and regulatory obligations.
Service providers and information sharing
Service providers supporting our storefront, payments, authentication, shipping and business systems may process information required to perform their services.
Information may also be disclosed when required by applicable law or reasonably necessary to protect D-BUG, our services or their users.
We do not sell personal information.
Retention and security
We use administrative and technical safeguards intended to protect customer information. No online service can guarantee absolute security.
We retain information for as long as reasonably necessary for service delivery, order administration, security, dispute resolution and applicable legal obligations.
Some transaction records must be retained after account closure.
Your privacy requests
You may request information about your personal data, ask for corrections, or inquire about access or deletion, subject to applicable legal and operational requirements.
Privacy inquiries: privacy@d-bug.org
Customer support: support@d-bug.org
Changes to this policy
We may update this policy as our services, practices and legal requirements change. The current version will be published here.
Last updated: October 23, 2026.